Proactive Digital Government as an Effective Model of Public Management in Social Sector

Abstract

Scientific novelty. The scientific novelty of the dissertation work consists in the fact that for the first time public administration in the social sphere has been comprehensively studied from the standpoint of a citizen and his social needs, the creation of a unified system for providing proactive digital services to citizens of the country on the basis of an improved Digital Government platform. The most significant results of research, which characterized by scientific novelty, are follows: 1) it is analyzed the main strategies of public administration, models for assessing the maturity of e-Government and identified an adaptive model for assessing the maturity of the e-Government of Kazakhstan; 2) it is developed for the first time the conceptual apparatus and proposed the author’s interpretation of the definition of the Digital Proactive Government and its basic principles; 3) for the first time the concept of public administration in the social sphere was developed based on the social identification of the citizen, which is aimed at the citizen and his social needs; 4) for the first time, the categorization of the population by social status has proposed. This categorization is proposed as a draft for the development of the new Law of the Republic of Kazakhstan «On the social status of a citizen»; 5) for the first time it is designed the conceptual and graphic model of the “Digital Proactive Government”, the fundamental principle of which is the orientation to the social needs of the citizen; 6) it has developed proposals the effectiveness of public administration in the social sphere based on the introduction of digital proactive services with an emphasis 16 on observing the interests of citizens and their satisfaction of providing services; 7) it has offered practical recommendations for improving the functionality of the e-Government portal in the point of view of the needs of a citizen and his social status; 8) it has developed proposals to optimize and reduce public services, taking into account the implementation of the proposed Digital Proactive Government model.